Work for New Horizons

CARE CO-ORDINATOR

HOURS: 20 – 25 per week, to include Monday and Tuesday (other days/times will be discussed at interview)

Job Summary:

The purpose of the Care Co-ordinator is to:

Deliver excellent customer service to the practice population
Work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification:

Ability to work independently and as part of a large team
Good communication and interpersonal skills
Ability to adapt to service needs whilst working in a busy environment
Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the Practice
Must be able to work within the rules governing patient confidentiality

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the reception team are varied and will differ from time to time under the direction of the Reception Manager / Lead Clinical Practitioner / Partners / Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Maintain patient confidentiality at all times
To answer telephone and deal with queries appropriately
To book appointments for patients according to practice rules
To deal with all prescription requests according to practice rules
To register new patients according to practice registration protocol
To extract patient records when required
To order transport for patients when required
To take and record all patient visit requests according to practice rules
To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation
To take and record all messages according to practice rules
To liaise with all other members of the primary care team as appropriate
To carry out administrative tasks within any department as required
To carry out/cover any other tasks that may be deemed suitable for the grade

Training:

Post-holders will be encouraged and supported to undertake any training required to ensure appropriate role development.

To maintain skills and any certification required for all aspects of reception and administrative work
To attend all training as required e.g. Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness and Manual Handling; this is not an exhaustive list
Any other training that may be deemed necessary from time to time to carry out the role of Care Co-ordinator

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate

The closing date is Sunday 1 October 2023 (11:59pm).

For more information and to apply online click Here

HR Manager

JOB DESCRIPTION

JOB TITLE: HR MANAGER

HOURS: Part time - 27 hours per week

Working across 3 weekdays; one of which will be Friday

RATE OF PAY: Dependent on experience and qualifications

RESPONSIBLE TO: Managing Partner

Job Summary:

The purpose of the role is to:

Manage the performance and direction of the HR function, ensuring HR systems and policies are in place to comply with employment law. You will work directly with the Managing Partner, GP Partners and Managers on areas of human resource to meet the needs of the business now and in the future.
To carry out all duties in a professional manner and adhere to all New Horizons Medical Partnership practice protocols, policies and guidelines at all times.

Person Specification:

Minimum CIPD qualified (level 5)
Strong leadership skills to guide an HR Team and support and motivate staff
Excellent and open verbal communication skills to engage with people at all levels of the organisation
Proficient in using MS Word/Excel/Outlook and happy to take on board new IT systems
Extracting and using data from IT systems
Excellent written skills with ability to draft policies, procedures and reports
Ability to self-motivate, organise and prioritise workload to meet deadlines
Ability to use own judgment and common sense
Ability to work independently as well as part of a team
Ability to plan and think on a strategic level
Background of working in a senior role within an HR function
Experience in advising and managing grievance and disciplinary investigations
Experience of using recruitment and staff retention methods
Experience of applying UK employment law
Experience of drafting and / or applying HR policies and procedures
Working accurately under pressure, whilst remaining calm and courteous
Good general level of education
Access or vehicle and/or ability to visit between surgeries

Duties and Responsibilities of the post:

The duties and responsibilities to be undertaken by members of the HR team are varied and will differ from time to time under the direction of the Managing Partner / Partners, dependent on current and evolving Practice workload and staffing levels:

To be a point of contact for the New Horizons Medical Partnership Management Team members to seek further advice on complex matters
Working with managers and partners to develop and deliver HR strategies
Manage HR team members in respect of all recruitment duties
To develop career pathways for employees within the business
Succession planning
Ensuring all HR tasks are GDPR compliant and resolve issues arising
Ensure that all Information Governance and Data Management legislation relating to staff are met
Liaise with the Managing Partner over necessary changes to the Employee and Applicants Privacy Notice
Guiding managers through disciplinary and grievances procedures
To manage the New Horizons Medical Partnership Annual Appraisal process
To create and maintain staff policies, protocols and staff handbook
Researching and making contractual changes which may involve staff consultations
Undertaking staff surveys or audits necessary to own work and HR strategies
Delivering core HR advice on a range of subjects; workforce, equal opportunities, terms & conditions
Employee relations; arrange and chair all practice team meetings, manage communications such as staff newsletter, employee voice group, engagement, posters etc.
Analysing data for workforce planning, turnover, labour market etc.
To manage staff absence
To support line managers with performance management and appraisals and associated documents
Work with all Partners to create and develop wellbeing initiatives; events etc.
To liaise with Practice GP trainers and the Deanery to ensure efficient and professional management of the trainee doctors on placement with the practice
Maximise use of software to streamline HR activities including staff check in systems
Responsible for Wellbeing and Staff Development budgets
To liaise with counterparts in the Primary Care Network where necessary to achieve common objectives
If required provide advice and assistance in HR Manager function to the Totton PCN team
Adopting and disseminating the New Horizons Medical Partnership values in all areas of work

Behaviours in line with the New Horizons Medical Partnership values:

Excellent communication - to cement relationships, keep people informed and reduce errors
Consistent collaborative working - by working together we can have a greater learning and sharing of knowledge, resource and expertise
Effective decision making - a person must be able to consider the outcome and impact of options; based on all these items they must then determine which option is the best for that situation
Taking responsibility - ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role
Self-development - there should be an enthusiasm and responsibility to develop self and others through knowledge, skills and behaviours that add value to the patient experience and performance of the practice
Excellent leadership and management to ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service

Training:

Post holders will be encouraged and supported to undertake any training required to ensure appropriate role development.

To maintain skills and any certification required for all aspects of role
To attend all training as required e.g. Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness and Manual Handling; this is not an exhaustive list
Any other training that may be deemed necessary from time to time to carry out the role

Personal / Professional Development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and /or professional development
Share best practice with others who are undertaking similar work

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate

The closing date is Sunday 08 October 2023 (11:59pm).

For further details and to apply online Click Here

Salaried Doctor

JOB DESCRIPTION

JOB TITLE: SALARIED DOCTOR

HOURS: Up to 6 sessions per week

RATE OF PAY: Salary & benefits package will be competitive and will include paid annual leave

RESPONSIBLE TO: GP Partner Lead for the Salaried Doctor Team / Managing Partner

Job Summary:

The post-holder will be responsible for a patient list and will carry out all associated clinical and administrative work nationally associated and accepted as being part of managing a patient list. This will entail dealing with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Person Specification:

Fully qualified GP with GMC registration
On Medical Performers List
Current Enhanced DBS Check
UK Driving Licence (if appropriate to post)
UK Work Permit (if required)
Appropriate current Medical Indemnity cover
Current CPR Certificate
Safeguarding Training to national level required
Evidence of continued professional development

Clinical Duties and Responsibilities:

In accordance with the practice timetable, the post-holder will make themselves available to undertake a variety of duties which may include surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion. In addition, the post holder will be expected to:

Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
Assess the health care needs of patients with undifferentiated and undiagnosed problems
Screen patients for disease risk factors and early signs of illness
In consultation with patients and in line with current practice disease management protocols, develop care plans for health
Provide counselling and health education
Admit or discharge patients to and from the caseload referring to other care providers as appropriate
Record clear and contemporaneous consultation notes to agreed standards
Collect data for audit purposes
Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribe in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
Contribute to the attainment of all quality indicators (QOF) and any local or national initiative that the practice takes part in
Complete insurance and other medical reports as required
Generally, the post-holder will be expected to undertake all normal clinical duties and responsibilities associated with a GP working within primary care.

Training:

Post-holders will be encouraged and supported to undertake any training required to ensure appropriate role development.

To maintain skills and any certification required for all aspects of role
To attend all training as required e.g. Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness and Manual Handling; this is not an exhaustive list
Any other training that may be deemed necessary from time to time to carry out the role of a Salaried GP.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleague
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate.

The closing date is Sunday 08 October 2023 (11:59pm)

For further details and to apply online Click Here